East Rand Brands Ltd delivers reliable, efficient and tailored solutions that help public sector and private organisations operate smoothly and achieve their goals.
East Rand Brands Ltd delivers reliable, efficient and tailored solutions that help public sector and private organisations operate smoothly and achieve their goals.
Providing assistance with everyday technical problems such as computer issues, software problems, account access and system errors, with more complex issues escalated where necessary.
Helping businesses set up, troubleshoot and maintain computers, laptops, printers, peripherals and approved software.
Helping users with Microsoft 365 applications such as Outlook, Teams, Word and Excel, including common configuration and user support issues.
Assisting with account setup, access requests, password-related problems and basic permissions, subject to the client's security procedures.
Investigating common email, login, application and system access problems and helping users return to normal operation.
Helping employees develop practical computer and digital skills needed to perform their jobs effectively.
Creating easy-to-understand instructions and procedures showing employees how to use business systems and applications.
Providing technical assistance remotely or attending the client's premises when an on-site service is required.